REFUND POLICY

At Twinrast, we strive to ensure customer satisfaction with our digital products. Here is our refund policy:

  1. Refund Period:

    • You have 7 days from the date of purchase to request a refund.

  2. Eligibility:

    • Refunds are granted only for products with significant technical issues.
    • Once a product has been downloaded or used, it is not eligible for a refund.

  3. Refund Request Procedure:

    • Contact our customer service via WhatsApp to initiate a refund request.
    • Provide your order number and details about the issue.
    • Our team will review your request and inform you of the approval or rejection of your refund.

  4. Processing Time:

    • Approved refunds will be processed within 7 to 10 business days and credited to your original payment method.

For any further questions or support, please contact our customer service team via WhatsApp. We are here to help!